Your pieces are designed to be precious, timeless companions in your life--and those you choose to pass them on to. Unless specifically stated, all made to order pieces are created from recycled or ethically sourced solid metals (sterling silver and gold) and stones.
How can I order a custom design?
Customized orders and bespoke pieces can be accommodated. Please contact email@example.com or visit the Custom page to submit the details of your inquiry.
Due to the one of a kind nature of custom orders, they cannot be returned or exchanged and are not eligible for refund.
Sizing, Resizing, & Repairs
How do I figure out my ring size?
What if I need an item repaired or resized?
For repairs, email firstname.lastname@example.org to inquire about your specific case.
For resizing, there is a $50 fee if the particular design can be resized (some cannot be due to the intricacy or shape). Repairs/sizing may take 1-4 weeks, and shipping costs are the customer’s responsibility.
What forms of payment do you accept?
We accept all major credit cards, including Visa®, MasterCard®, American Express®, Discover®, Diner's Club, and JCB. Currently, we don’t accept check or cash.
What currency are your prices in?
All prices displayed on the website are in US dollars (USD).
What countries do you ship to?
We ship US domestic orders via USPS, and offer international shipping via DHL or USPS.
What are international shipping fees?
Any customs duty or taxes incurred will be charged to you based on fees respective to your locale. These fees are outside of our control and determined by foreign government officials, therefore, they are not included in our shipping costs. We are happy to provide original shipping documentation sent with the package, but are not responsible for payment of any customs duties or taxes. We must legally adhere to the stated value of each item on the commercial invoice and import/export laws.
If you refuse your shipment, you are responsible for the original shipping charges, any duties, taxes, or customs fees that are incurred (on both the original and return shipments), and the cost of returning the package.
When can I expect delivery?
Most pieces are made-to-order, so please allow 1-4 weeks for delivery. On average, you can expect to receive your order within 3-8 business days of its ship date. If you’re located in Hawaii or Alaska, shipment may take up to 4 weeks. No matter what, we’ll do our best to get your order to you as quickly as possible.
International shipping times vary by carrier and are subject to customs delays outside of our control.
How can I check the status of my order?
Once your order is processed and ready to be sent, you’ll receive an email within 24 hours with shipping confirmation and tracking information.
How do I cancel or change my order?
You can cancel your order within 24 hours for a full refund. To make a change to your order, email email@example.com as soon as possible with your order number and request. All orders are normally processed within 1-2 business days; we’ll do our very best to respond to and accommodate your request before your order goes out.
Issues & Returns
What if my package was damaged, lost, or stolen?
We do our best to coordinate with our shipping partners to ensure safe arrival of each order, but if your package is lost or stolen along the way or damaged upon receipt, please contact us right away at firstname.lastname@example.org. We will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit.
Do you accept returns?
Because most pieces are handmade to order, we cannot accept returns at this time. Select items may be eligible for exchange. Shipment tracking and costs are the customer’s responsibility.
For press inquiries, please contact email@example.com.
For wholesale inquiries, please contact firstname.lastname@example.org.