Materials

Your pieces are designed to be precious, timeless companions in your life and those you choose to pass them on to.

Anna Kikue designs are proudly handcrafted in New York from 100% recycled gold and silver, sourced from SCS-certified partners who adhere to strict environmental and ethical standards. These precious metals are reclaimed from post-consumer and industrial sources, then refined through responsible processes that minimize environmental impact while eliminating the need for new mining.

Our collections feature ethically sourced gemstones and certified conflict-free or reclaimed natural diamonds—the most environmentally conscious natural diamonds available. True luxury must not compromise the planet or its people.

Custom Orders

How can I order a custom design?

Customized orders and bespoke pieces can be accommodated. Please contact custom@annakikue.com or visit the Custom page to submit the details of your inquiry.

Due to the one of a kind nature of custom orders, they cannot be returned or exchanged and are not eligible for refund.

Sizing, Resizing, & Repairs

How do I figure out my ring size?

The best way is to pop into a local jeweler or use a ring sizer tool. If you can’t do either method, you can try this basic measurement tool or try one of these options.

What if I need an item repaired or resized?

For repairs, email hi@annakikue.com to inquire about your specific case.

For resizing, there is a $50 fee if the particular design can be resized (some cannot be due to the intricacy or shape). Repairs/sizing may take 1-6 weeks, and shipping costs are the customer’s responsibility.

Ordering

What forms of payment do you accept?

We accept all major credit cards, including Visa®, MasterCard®, American Express®, Discover®, Diner's Club, and JCB. Currently, we don’t accept check or cash.

What currency are your prices in?

All prices displayed on the website are in US dollars (USD).

Shipping & Handling

For order inquiries, please contact orders@annakikue.com.

When can I expect delivery?

Most pieces are handmade to order to ensure quality and minimize waste. Please allow 2–6 weeks for production before shipping. Designs with gemstone settings or engraving may require the full 6 weeks. Ready to ship pieces are noted as such and typically ship between 1-5 business days from the date of order.

If you’re located in Hawaii or Alaska, shipment may take up to 4 weeks. 

International shipping times vary by carrier and whether the item is being made to order. An estimate of delivery time is viewable upon checkout, though may be subject to customs delays outside of our control.

No matter what, we’ll do our best to get your order to you as quickly as possible.

Do you offer expedited shipping?

Because most pieces are hand made to order, we do not guarantee expedited shipping unless it is explicitly stated it is a Ready to Ship in stock piece.

Please contact hi@annakikue.com with any questions or special requests.

How much is shipping?

Domestic US orders over $250 are eligible for free shipping. A signature upon delivery is required for orders over $500.

What countries do you ship to?

We offer various UPS, USPS, and DHL options. All domestic orders over $500 require an adult signature upon delivery

We are unfortunately currently unable to ship to Russia due to trade laws.

What are international shipping fees?

Any customs duty or taxes incurred will be charged to you based on fees respective to your locale. These fees are outside of our control and determined by foreign government officials, therefore, they are not included in our shipping costs. We are happy to provide original shipping documentation sent with the package, but are not responsible for payment of any customs duties or taxes. We must legally adhere to the stated value of each item on the commercial invoice and import/export laws.

If you refuse your shipment, you are responsible for the original shipping charges, any duties, taxes, or customs fees that are incurred (on both the original and return shipments), and the cost of returning the package.

How can I check the status of my order?

Once your order is processed and ready to be sent, you’ll receive an email within 24 hours with shipping confirmation and tracking information.

How do I cancel or change my order?

Orders cancelled within 2 days of purchase are eligible for a full refund. To make a change to your order, email hi@annakikue.com as soon as possible with your order number and request. All orders are normally processed within 1-2 business days; we’ll do our very best to respond to and accommodate your request before your order goes out.

Issues & Returns

What if my package was damaged, lost, or stolen?

We do our best to coordinate with our shipping partners to ensure safe arrival of each order, but if your package is lost or stolen along the way or damaged upon receipt, please contact us right away at hi@annakikue.com. We will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit.

Do you accept returns?

Yes, we accept returns on eligible items within 7 days of receipt. You must contact us at orders@annakikue.com to receive a Return Authorization (RA) number before returning any item. Items must be in original, unworn condition with all packaging.

Returns are subject to a 15% restocking fee if refunded to your original payment method, or you may choose full store credit with no restocking fee. Original shipping costs are non-refundable.

Please note that the following items are final sale and cannot be returned: custom-designed pieces, items with engraving, items marked as Final Sale on the product page, and products purchased during sale events. View our complete Refund Policy for full details.

& More

Press

For press inquiries, please contact press@annakikue.com.

Wholesale

For wholesale inquiries, please contact wholesale@annakikue.com.