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FAQ

Materials

Your pieces are designed to be precious, timeless companions in your life--and those you choose to pass them on to. Unless specifically stated, all made to order pieces are created from recycled or ethically sourced solid metals (silver and gold) and stones.

Custom Orders

How can I order a custom design?

Customized orders and bespoke pieces can be accommodated. Please contact hi@annakikue.com or visit the Custom page to submit the details of your inquiry.

Due to the one of a kind nature of custom orders, they cannot be returned or  exchanged and are not eligible for refund.

Sizing, Resizing, & Repairs

How do I figure out my ring size?

The best way is to pop into a local jeweler or use a ring sizer tool. If you can’t do either method, you can try this basic measurement tool or try one of these options.

What if I need an item repaired or resized?

For repairs, email hi@annakikue.com to inquire about your specific case.

For resizing, there is a $50 fee if the particular design can be resized (some cannot be due to the intricacy or shape). Repairs/sizing may take 1-4 weeks, and shipping costs are the customer’s responsibility.

Ordering

What forms of payment do you accept?

We accept all major credit cards, including Visa®, MasterCard®, American Express®, Discover®, Diner's Club, and JCB. Currently, we don’t accept check or cash.

What currency are your prices in?

All prices displayed on the website are in US dollars (USD).

Shipping & Handling

When can I expect delivery?

Most pieces are made-to-order, so please allow 1-4 weeks for delivery after your date of order. On average, you can expect to receive your order within 3-8 business days of its ship date, which will be confirmed by email. If you’re located in Hawaii or Alaska, shipment may take up to 4 weeks. 

International shipping times vary by carrier and whether the item is being made to order. An estimate of delivery time is viewable upon checkout, though may be subject to customs delays outside of our control.

No matter what, we’ll do our best to get your order to you as quickly as possible.

Do you offer expedited shipping?

Because most pieces are hand made to order, we do not guarantee expedited shipping unless it is explicitly stated it is a Ready-to-Ship in stock piece.

Please contact hi@annakikue.com with any questions or special requests.

How much is shipping?

Domestic US orders over $150 are eligible for free shipping. A signature upon delivery is required for orders over $500.

What countries do you ship to?

We ship US domestic orders via USPS, and offer international shipping via DHL, UPS, or USPS.

We are unfortunately currently unable to ship to Russia due to trade laws.

What are international shipping fees?

Any customs duty or taxes incurred will be charged to you based on fees respective to your locale. These fees are outside of our control and determined by foreign government officials, therefore, they are not included in our shipping costs. We are happy to provide original shipping documentation sent with the package, but are not responsible for payment of any customs duties or taxes. We must legally adhere to the stated value of each item on the commercial invoice and import/export laws.

If you refuse your shipment, you are responsible for the original shipping charges, any duties, taxes, or customs fees that are incurred (on both the original and return shipments), and the cost of returning the package.

How can I check the status of my order?

Once your order is processed and ready to be sent, you’ll receive an email within 24 hours with shipping confirmation and tracking information.

How do I cancel or change my order?

You can cancel your order within 24 hours for a full refund. To make a change to your order, email hi@annakikue.com as soon as possible with your order number and request. All orders are normally processed within 1-2 business days; we’ll do our very best to respond to and accommodate your request before your order goes out.

Issues & Returns

What if my package was damaged, lost, or stolen?

We do our best to coordinate with our shipping partners to ensure safe arrival of each order, but if your package is lost or stolen along the way or damaged upon receipt, please contact us right away at hi@annakikue.com. We will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit.

Do you accept returns?

Because most pieces are handmade to order, we cannot accept returns at this time. Select items may be eligible for exchange upon explicit prior approval from Anna Kikue LLC. Shipment tracking and costs are the customer’s responsibility. Shipping insurance is highly advised. 


& More

Press

For press inquiries, please contact hi@annakikue.com.

Wholesale

For wholesale inquiries, please contact hi@annakikue.com